Your satisfaction sits at the heart of every sale at LUMIERE SOCIETE SARL, so we have built a transparent, no-hassle return path whenever an item falls short of your expectations.

Send-back products must remain unworn and arrive with every original tag, insert, and protective wrapper; for safety reasons, customized or intimate pieces cannot be accepted back.

 

The clock starts on the delivery day—please initiate your return request inside 30 calendar days, as later applications cannot be processed.

 

Reach out first to secure a Return Authorization number; shipments that reach our facility without this code may be delayed or declined.

 

Once the parcel is back in our hands, our quality team will examine it and email you the result; approved cases trigger a refund to your original payment instrument, though bank posting times differ.

We will clearly outline any deductions for shipping, restocking, or import taxes before we proceed.

 

If the credited amount seems slow to appear, check with your card issuer first; should you still need help, contact us at press@mosiraq.com and we will step in.

 

Clearance or promotional goods remain eligible for return, yet reimbursement will match the discounted price you actually paid.

 

Need a different variant? Let us verify availability for an exchange; any price difference or extra shipping fee will be communicated up front.

 

Use sturdy packaging, mark the RA number on the outside, and follow the carrier instructions our staff provide; selecting a tracked and insured service protects both parties.

 

A restocking fee may apply if the item shows signs of use or missing components, and you will be informed of the precise charge before we finalize the return.

 

When the return is driven simply by a change of preference, the buyer is responsible for return postage, which may be subtracted from the refund total.

 

Questions at any stage? Our customer-care team is on standby and eager to guide you through the process.